Shipping & Returns

IMPORTANT NOTICE BEFORE RETURNING

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General Product info

***Due to the nature of our hand-made products, size and colors in our pictures are approximate and may vary. All sizes given are approximate, expect some variations of 1-2 inches and non dye free colors are classified based on color popularity.  Some items may have natural imperfections – blemishes, scars, small chips, etc. due to aging and the environment in which they lived.​

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Returns, Refunds and Exchanges Policy​

- How To Return An Item to Gitzell Imports Online Store:

Your item must be in its original unused condition to be returned unless there is a manufacturer

defect. You must return the item within 30 days of your purchase.

Please email info@gitzellimports.com to request a refund and we will assign you a tracking #.​

upon approval, Mail your returned item to:

Gitzell Fairtrade

2099 Exchange Dr,

St Charles, MO, 63303​

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Return Exceptions

Some items can not be returned if they are opened.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

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Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not

refund the original shipping and handling that you paid on the order.

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Exchanges

You may exchange your  item for a different size or

color. You will not be subject to a restocking fee in this case but shipping fees will be applied

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Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8 am - 5 pm. Carriers

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

DHL

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Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your

location. Before the final checkout page, you will be shown what the cost of shipping will be.

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Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item

becomes available we will ship you the rest of your order. You will not be charged any additional

shipping and handling for the second shipment.